First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Median pay
- $87,520
- Doing it now
- 311,900
- By 2035
- Up 0.5%
- Usually needs
- High school diploma or equivalent
a year
across the country
21,700 openings a year
to get in
What the work involves
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Monitor sales staff performance to ensure that goals are met.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Provide staff with assistance in performing difficult or complicated duties.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
What to study
The fields of study the Department of Education links to this occupation, most widely taught first.
- Specialized Sales, Merchandising and Marketing OperationsSee 93 colleges that teach it
- General Sales, Merchandising and Related Marketing OperationsSee 88 colleges that teach it
Who it suits
O*NET scores every occupation on six interest dimensions. This one leans hardest on these three.
Leading and persuading
Organised and precise
Helping and teaching
Careers like this one
- First-Line Supervisors of Retail Sales Workers$48,520
- Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel$69,990
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products$72,080
- First-Line Supervisors of Office and Administrative Support Workers$69,500
- Securities, Commodities, and Financial Services Sales Agents$78,660
- Travel Agents$50,160
Where this comes from: the description and the task list are O*NET, which the Department of Labor maintains. Pay, workforce size, outlook and the education normally needed are the Bureau of Labor Statistics Employment Projections programme, 2025 wages and 2025 to 2035 projections. Half of them earn more than $87,520 a year, which means half earn less, and what you would earn depends on where you work and how long you have been doing it. The fields of study come from the National Center for Education Statistics crosswalk.