First-Line Supervisors of Office and Administrative Support Workers

What the work involves

• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

What to study

The fields of study the Department of Education links to this occupation, most widely taught first.

• Health and Medical Administrative ServicesSee 601 colleges that teach it
• Business Operations Support and Assistant ServicesSee 44 colleges that teach it
• Veterinary Administrative ServicesSee 1 colleges that teach it
• Business Administration, Management and OperationsSee 1,587 colleges that teach it

Who it suits

O*NET scores every occupation on six interest dimensions. This one leans hardest on these three.

• Leading and persuading

• Organised and precise

• Helping and teaching

Careers like this one

• Sales Managers$148,270
• General and Operations Managers$105,770
• First-Line Supervisors of Retail Sales Workers$48,520
• Administrative Services Managers$114,130
• Human Resources Managers$149,280
• Human Resources Specialists$75,940