Correspondence Clerks

What the work involves

• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Maintain files and control records to show correspondence activities.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Route correspondence to other departments for reply.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.

What to study

The fields of study the Department of Education links to this occupation, most widely taught first.

• Business Operations Support and Assistant ServicesSee 44 colleges that teach it

Who it suits

O*NET scores every occupation on six interest dimensions. This one leans hardest on these three.

• Organised and precise

• Leading and persuading

• Helping and teaching

Careers like this one

• Insurance Claims and Policy Processing Clerks$49,230
• Human Resources Assistants, Except Payroll and Timekeeping$50,610
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$47,540
• Receptionists and Information Clerks$38,010
• Office Clerks, General$45,010
• Bookkeeping, Accounting, and Auditing Clerks$50,670